Journal Of Hospitality Marketing & Management

The Goldilocks effect in hospitality teams: an investigation of the curvilinear relationship between shared leadership and service innovatio

Author: Wu, Qiong; Yang, Kunyu; Chen, Keyu; Zhou, Qiwei; Cormican, Kathryn

Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2663442

The impact of virtual digital human interactivity on customer's continuance usage intention: a cognitive and emotional perspectiv

Author: Huang, Yingying; Jiao, Jin

Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2642016

The effect of hotel digital leadership on employee digital voice: a social cognitive theory perspectiv

Author: Li, Wanting; Zhang, Jiangchi; Xie, Chaowu; Huang, Songshan (Sam)

Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2647245

The impact of chatbot communication style on switching intention of consumer in hospitality: the moderating role of social perceptio

Author: Li, Wenxue; Zhu, Zhenzhong; Shan, Minghui; Zhao, Xiaowen; Liu, Fu

Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2642900

How humanoid chatbot interaction quality builds trust and loyalty in hospitality? A mixed-method approac

Author: Jamil, Khalid; Anwar, Aliya; Mustafa, Sohaib

Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2614407

Examining the interactive effects of service robot failure types and response methods on consumer forgivenes

Author: Zhu, Zhangxiang; Huang, Lin; Wu, Wei; Zhao, Yaxin; Tang, Binli

Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2623404

When transparency backfires: how AI identity disclosure fuels consumer information distortion in service recover

Author: Li, Jiaxuan; Han, Mingxing; Yuan, Qinjian

Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2623405

Self-esteem or blame? How do customers' protective face orientation and attribution of responsibility affect food waste reduction

Author: Li, Tianyu; Yin, Jie; Ni, Yensen

Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2628036

Job displacement by intelligent automation and nonlinear effects on older hospitality employees' quality of life: the roles of challenge and hindrance technostres

Author: Yuan, Bocong; Liu, Xinyue

Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2633753

The double-edged sword effect of artificial intelligence robot anthropomorphism on user acceptance intentio

Author: Liu, Shengmin; Ma, Manting; Cheng, Pengfan; Chen, Leibing

Journal: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT. 2026; Vol. , Issue , pp. -. DOI: 10.1080/19368623.2026.2633759

Investigating the Impact of Customer Brand Identification on Hospitality Brand Loyalty: A Social Identity Perspective

引用次数：21

What Drives Experiential Loyalty Toward Smart Restaurants? The Case Study of KFC in Beijing

引用次数：15

Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy

引用次数：12

Antecedents and Outcomes of Lifestyle Hotel Brand Attachment and Love: The case of Gen Y

引用次数：10

A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects

引用次数：9

The impact of coping strategies on occupational stress and turnover intentions among hotel employees

引用次数：8

Identifying hotel competitiveness based on hotel feature ratings

引用次数：7

Effect of job insecurity, anxiety and personal resources on job satisfaction among casino employees in macau: a moderated mediation analysis

引用次数：7

Customers' perceived justice, emotions, direct and indirect reactions to service recovery: Moderating effects of recovery efforts

引用次数：6

Identifying restaurant satisfiers and dissatisfiers: Suggestions from online reviews

引用次数：6